Refund policy


Thank you for shopping with us at Zardcardz! We’re committed to providing top-quality TCG products and a smooth customer experience. Please review our return policy below:

🛡️ Returns not accepted

  • Due to the nature of our products, please note that we do not offer returns. 
  • Damages or Issues: Please record your order upon reception and contact us immediately along with photo/video evidence if the item is damaged, or if the wrong item was received. Returns will not be accepted if no recorded video is provided to support the return request due to potential risks of receiving re-sealed items/merchandise.
  • Please note that Zardcardz will not accept returns due to manufacture defects as described below. Because of these manufacture defects, we cannot guarantee that the product you receive will be in pristine condition/ready for your SEALED COLLECTION. 
  • Manufacture Defects: Zardcardz is not responsible for any manufacture defects to product packaging or its contents, and can include but is not limited to the following:
      • Dents, dings, bumps, bends, or folds on corners of packaging
      • Minor rips, scuffs, or marks in shrink wrap/sealed plastic
      • Any other imperfections to packaging materials
  • Non-returnable items:
      • Pre-ordered items (sales are final)
      • No Shrink booster boxes (mainly Japanese TCG products)
      • Single cards (including graded cards)
      • Sale or clearance items
      • Digital items or codes\
      • Open Live Packs

🔄 Exchanges

  • We only replace items if they are defective, damaged, or incorrect.
  • If you need to exchange an item, email us zardcardzz@gmail.com with your order number and photos of the issue.

💸 Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original method of payment within 5–7 business days.
  • Original shipping costs are non-refundable unless the return is due to our error (e.g. wrong item sent).

🚫 Cancellations & Restocking Fees

  • Orders may be cancelled only before the shipping label is processed. Once the shipping label has been created, the order is considered processed and cannot be cancelled.
  • Orders that have already shipped cannot be canceled.
  • Order cancellations will be subject to a 10% restocking fee to cover payment processing and handling costs.
  • Returns will be subject to a 10% restocking fee to cover payment processing and handling costs. Returns due to damage/issues upon receipt will not be subject to a restocking fee.
  • Orders over $100 will always be subject to a 10% restocking fee to cover payment processing and handling costs.

🕹️ Pre-Orders

All pre-orders are final and non-refundable.

By placing a pre-order, you agree to the following:

  • Immediate Payment: Pre-orders are charged at the time of purchase to reserve your item(s).
  • Estimated Release Dates: Any listed release dates are provided by the manufacturer and are subject to change. We are not responsible for delays or changes to official release schedules.
  • Cancellations: We do not accept cancellations of pre-orders once the order has been placed. Please consider this before committing to your purchase.
  • Fulfillment: Your pre-order will ship once we have received the product in stock. If your order contains both pre-order and in-stock items, it may be held until all items are available, unless otherwise stated.
  • Product Allocation: In rare cases, if we are unable to fulfill your pre-order due to distributor allocation or supply issues, a full refund will be issued for the affected item(s).

If you have any questions about your pre-order or its status, please contact us at zardcardzz@gmail.com

📦 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service and purchasing shipping insurance.

📬 How to Initiate a Return

  1. Email us at zardcardzz@gmail.com with your order number, reason for return, and any relevant photos.
  2. We’ll respond within 1–2 business days with return instructions and address.
  3. Ship the item back within 7 days of receiving our reply.

    If you have any questions or concerns, don’t hesitate to reach out to us at zardcardzz@gmail.com. We’re here to help!

    Please Note: We reserve the right to amend our return policy without notice.